Frequently Asked Questions

Updated January 30, 2025

 

Q: Can I track my order?

A: Yes! Once your order has been processed you will receive an email with your tracking information.

You will also be able to check your order history and tracking within your “my account” dashboard when you log into www.houseofraige.com

 

Q: What countries do you ship to?

A: At this time, we are shipping only in the USA, More countries will be added in the future.

 

Q: Do you offer free shipping?

A: Yes! We offer free shipping on orders over $60.00. The free shipping option will be available at checkout. You may still pay to upgrade your shipping speed!

 

Q: What shipping speeds do you offer?

A: We have multiple shipping options that range from 5-7 days to 1-2 days!

Shipping may be extended during sale events and holidays. We are not responsible for delays in the postal delivery system.

 

Q: How long are your processing times?

A: Typical processing times at the House of Raige are 1-3 business days!

Customers who purchase express shipping will have their orders processed within 24 hours. Processing time may increase to 7 business days during sales and holiday seasons.

Please read our Shipping, Refund and Return Policy for complete information.

 

Q: Can I Return my order?

A: Yes! We offer a 30 day return policy from the date of delivery of your order.

We hope you love everything you bought but we understand that sometimes things may not be what you expected.

Please read our Shipping, Refund and Return Policy for complete information. (Some restrictions apply)

 

Q: Can I make an exchange?

A: Yes! We accept exchanges within 30 days of delivery of your order. Some limitations and restrictions may apply.

Please read our Shipping, Refund and Return Policy for complete information.

 

Q: Can I cancel my order?

A: No, We do not cancel orders for any reason.

 

Q: I am just going to return my order when I get it then, So can I cancel it now?

A: Nope. You can proceed with our return policy upon your receival of your order.

Please visit our Shipping, Refunds and Return Policy for complete information. (Some restrictions apply)

 

Q: My order is late, What can I do?

A: We want to make sure all orders arrive on time. Please contact us so that we can assess why your order is late and do our best to resolve the issue.

 

Q: My Package says delivered but it isn’t at my door or mailbox, What can I do?

A: We ask that you check with any other residents that may have access to your mail. Check all camera footage if possible. And when necessary, if you believe your address unfit for deliveries, use a separate trusted address.

To protect the integrity of our business we will not refund any orders that have been “Lost” or “Stolen” after delivery. Putting it simply, Once your order shows it has been delivered it is completely out of our control. 

 

Q: I was sent the wrong order – Items are missing from my order, Can this be fixed?

A: We strictly watch and record what items are being put into our customer orders, but mistakes can sometimes happen. Please contact us and we will make sure we identify the issue and correct any mistakes! Please include your order number and what items are missing from your order when you contact us.

 

Q: If my order arrives damaged will I get a replacement? 

A: Yes! Though there are some limitations and restrictions. 

We want to make sure all of our customers receive the product they ordered. 

We have protocol in place to protect our business and to protect you and your products. In the event of receiving a damaged product we may ask for proof of damages and require the product be returned before issuing a replacement or refund. 

Under no circumstances will you be able to receive a refund and keep the damaged product.

 

Q: Where are your products made?

A: The majority of our products are made in our hometown of Buffalo, NY! We do carry select merchandise that is bought wholesale and designed with our brand. You can trust that all our products have been crafted and designed with care and integrity!

 

Q: What are Dagger Points?

A: Dagger Points are our rewards points system. You can earn points for each dollar spent and then redeem your points for discounts and promocodes. Check your rewards balance in your My Account dashboard and redeem rewards by clicking the HR icon at the bottom right of your screen! Must be signed in to collect and redeem rewards.

 

Q: What payment methods do you accept?

A: We accept most major credit and debit card networks. Visa, Mastercard, American Express, Discover. We also accept Google Pay and Apple Pay! 

Any more FAQs you think could be added to this list? Let us know!

 

Contact Us

Email – contact@houseofraige.com

Telephone – 716-902-6667 (m-f 8am-6pm EST)

Posted January 30, 2025